No. Mintu Kids wear does not offer returns or refunds under any circumstances.

Yes. Mintu Kids Wear offers exchanges only if the product received is damaged or in case of size issues.

Exchange requests must be raised within 48 hours of delivery.
Requests raised after 48 hours will not be accepted.

Exchange requests will be accepted only if:
The product is unused
The product is unwashed and undamaged
All original tags are intact
The product is in its original packaging

Exchange is allowed only for the same product or the same product in a different size, subject to availability

Exchange for a different product, refund, or store credit is not allowed

If you receive a damaged or incorrect product, you must:Share a clear unboxing video Report the issue within 48 hours of deliveryClaims raised after 48 hours or without video proof will not be accepted.

You can raise an exchange request by:
Visiting “Return Request” on the Mintu Kids wear website and selecting Exchange, or
Emailing us at 📧 social.MintuKidswear@gmail.com with your Order ID, product name, and SKU

No. As of now, we do not have a reverse pick-up facility, so you will need to ship the product back to us. Once we receive the item, our team will assist you with the next steps and ensure a smooth exchange process.

No. All exchanges are subject to quality check approval at our warehouse.

Mintu Kids wear is not responsible if the wrong product is handed over to the courier at pickup
For orders delivered in multiple packages, exchanges must be raised package-wise