FAQs
Frequently Asked Questions
Have questions? We’re here to help. Explore our frequently asked questions to find clear and helpful answers about our products, services, features, pricing, and processes. If you can’t find what you’re looking for, feel free to reach out to our team for further assistance.
No, returns and refunds are not offered under any circumstances.
Yes, exchanges are offered only if the product received is damaged or if there's a size issue.
Exchange requests must be raised within 48 hours of delivery. Requests made after this window will not be accepted.
The product must be unused, unwashed, and undamaged, with all original tags intact and in its original packaging.
Only the same product, or the same product in a different size (subject to availability). Exchange for a different product, refund, or store credit is not allowed.
Share a clear unboxing video and report the issue within 48 hours of delivery. Claims without video proof or after 48 hours will not be accepted.
Visit "Return Request" on the website and select Exchange, or email social.MintuKidswear@gmail.com with your Order ID, product name, and SKU.
No, there is currently no reverse pick-up facility, so the product must be shipped back by the customer.